|
As I work with clients, a common struggle is maximizing results as it relates to handling their inbound
sales calls. Unfortunately, the calls center component is often the last prioritized element of a
campaign's implementation and strategy discussion. Most of the attention is given to the product,
marketing message, production of the spot, media buying, fulfillment, credit card processing,
and the web. Once the dust clears, the realization of the need for a quality call center is
brought to the forefront.
read more
|