Converting Viewers Into Customers: 2waytraffic gets TV viewers to call
By Roger Furman | 2waytraffic | roger.furman@2waytraffic.com | 212-520-6604

A Sony Pictures Entertainment company, 2waytraffic knows television audiences and how to produce compelling content that puts viewers in active mode. Two years ago, 2waytraffic’s EVP of Business Development, James Joyce, created a unique platform that fuses participation TV in programming with telco-based DRTV offers. Viewers are invited by the host, judge or other talent from a popular national TV show to call a toll-free number and vote or give their opinion on show topics. After participating, callers are presented with several direct response offers, which are fulfilled by a live call center agent or transcription database capture.

2waytraffic has successfully integrated this experience into more than a dozen nationally syndicated and network programs, including Maury, Judge Joe Brown, The View, Inside Edition and The Biggest Loser, among many others, offering advertisers a unique opportunity to instantly convert these valuable audiences into customers in a completely measurable way. 2waytraffic inserts advertisers into these programs on a Cost Per Lead basis, making their platform completely unique in the marketplace. Now, advertisers can run per inquiry-based campaigns on nationally broadcast programs in some of the most sought after programs on television, where per inquiry media placements have never been available to them.

2waytraffic believes in developing long-term partnerships with its advertising clients that are built on measurable performance delivery. The company has worked with hundreds of advertisers and has developed a good sense for how to structure a successful campaign from day one. 2waytraffic constantly tests new clients on the platform and re-tests as necessary to achieve optimal results for both the client and 2waytraffic.

As a testament, many of 2waytraffic’s top performing clients have been running on the platform consistently for over a year now. And best of all, since television audiences frequently recycle, especially in daytime, very few of the callers are repeats. On average, 16% of daytime callers take one of five offers presented, with some shows delivering up to 30% converted callers and of these, on average 43% convert into qualified, payable leads for 2waytraffic’s clients, with some as high as 90%, well in-line or above performance targets most clients would expect from a successful DRTV campaign.

2waytraffic is steadily adding programs to its portfolio, increasing the total reach of its platform. As the company gears up for the new 2009-10 television season, it has added a number of new programs to its roster, including ABC’s The View, NBC’s Jerry Springer and Steve Wilkos, Street Court, Season 8 of The Biggest Loser and a new massively interactive game show from NBC for primetime Saturday nights. In total, for the 2009-10 season, 2waytraffic expects its platform will receive 80 million calls and deliver up to 9 million call transfers or transcription records to its advertiser clients. Also, following a successful test with Nationwide Insurance this spring on The Biggest Loser, 2waytraffic will begin offering opportunities for both general market and DR advertisers to sponsor the phone lines with a 10-15 second brand message and a push to web or retail. Advertisers utilizing both the phone line sponsorship and the lead generation products typically enjoy a 20-30% lift in lead volume due to brand recall. The same is true if the client is buying in the show and then appears as an offer on the phone platform.

2waytraffic provides its clients with real-time, transparent reporting to quickly measure performance and make enhancements to scripting, call center optimization and strategic positioning in order to maximize its clients’ ROI. For more information, please contact Roger Furman, 2waytraffic’s Advertising Director, at (212) 520-6604 or by email at roger.furman@2waytraffic.com.
THIS ISSUE'S ARTICLES
Direct Response: The Hope for Recessionary Woes?
Putting the Trust Back in Per Inquiry Advertising
Understanding Web Searcher Behavior and Search Engine Optimization
Converting Viewers Into Customers: 2waytraffic gets TV viewers to call
Making a Successful Short Form Direct Response Spot What Will Make The Phones Ring? DRTV 101

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